Annual Agreements

Embarcadero annual agreements are available in conjunction with select Embarcadero software license purchases. There are three plan levels: Standard, Advantage, and Premium.

Standard

Advantage

Premium

Includes New Releases

Yes

Yes

Yes

# of Incidents

3 per License

Unlimited

Unlimited

Critical fixes

No

No

Yes

Standard

Support and Maintenance (InterBase)

The base level annual agreement for Support and Maintenance. Service features are:

  • One support contact per covered Embarcadero Product License
  • Three (3) incidents annually per covered Embarcadero Product License
  • Access to all product updates and upgrades released during the term of the agreement
  • Product updates and upgrades delivered by electronic transfer
  • Phone access to the Embarcadero Support Center during regional business hours
  • Access to the Embarcadero online knowledgebase
  • Online support incident submittal and tracking; full access to Embarcadero Support Online

The support element of the service is provided until the predefined number of incidents has been used or 12 months have elapsed, whichever comes first. The maintenance element of the service is always provided for the full 12 months.

Update Subscription (RAD Studio, Delphi, C++Builder)

The base level annual agreement for Update Subscription. Service features are:

  • Features and benefits are listed here http://www.embarcadero.com/products/rad-studio/update-subscription
  • One support contact per covered Embarcadero Product License
  • Three (3) incidents annually per covered Embarcadero Product License (Excludes Starter and Academic licenses)
  • Access to all product updates and upgrades released during the term of the agreement
  • Product updates and upgrades delivered by electronic transfer
  • Phone access to the Embarcadero Support Center during regional business hours
  • Access to the Embarcadero online knowledgebase
  • Online support incident submittal and tracking; full access to Embarcadero Support Online

The support element of the service is provided until the predefined number of incidents has been used or 12 months have elapsed, whichever comes first. The maintenance element of the service is always provided for the full 12 months.

Advantage

The medium level annual agreement includes all of the standard service features listed above. Additional service features are:

  • Unlimited incidents for the covered Embarcadero Product(s)

Premium

The highest level annual agreement includes all of the standard service features listed above. Additional service features are:

  • Unlimited incidents for the covered Embarcadero Product(s)
  • Highest priority for submitted support incidents
  • Critical failure support, whereby a patch may be provided to the customer for critical situations where a deployed system is inoperable

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