Starting RAD Studio 2010/XE/XE2 results in Product or License Validation Error

Q. I’ve installed and registered my RAD Studio 2010/XE/XE2 product, yet when it starts I am brought to a web page with the error “Product or License Validation Error”. How can I fix this?

The most common cause for error is caused by having the FSecure AntiVirus software installed. How to configure FSecure so this error does not occur is covered here: www.f-secure.com/en/web/home_global/support/article/kba/15041/k/15041/p/1.

Another cause for this error is if the Digital Signature used by RAD Studio cannot be verified. To determine if this is an issue for you, follow these steps:

• From Windows Explorer, right click on bds.exe in the bin folder of directory you installed your product (c:\Program Files\Embarcadero\RAD Studio\7.0 by default) and select Properties.
• Select the Digital Signatures tab
• Select Embarcadero Technologies signer and click the Details button.
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• Click the View Certificate Button in the Digital Signature Details Dialog.
• If the Certificate Dialog looks as follow, the following information should resolve this issue for you.

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This problem is caused by a missing or corrupt Windows root certificate. To read more about Windows root certificates, see http://support.microsoft.com/?kbid=931125. To resolve it go to http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=19c4ae49-1127-4537-9e91-35f81d20bce6.

Finally, this error can occur if you have an expired Trial. To determine that your trial has expired, first execute LicenseManager.exe from the bin folder where your product is installed. Trials will appear under the Unlicensed Product node in License Manager.