Installation and Registration

Prior to creating a support case for your installation or registration issue, please browse or search articles below in the knowledge base.  CodeGear creates articles on many issues related to installation and registration of its products.

When creating a support case, please be prepared to provide the following information:

  • CodeGear product you are using (exact version)
  • Product serial number or license number
  • Error message you received, if any (preferably cut-and-paste of the verbatim message)
  • Explanation of what you were doing when the error occurred
  • Version of operating system (e.g. Windows) you are using
  • Type of hardware you are using
  • Network operating system you are using
  • Any other information you consider pertinent to your problem

Please choose your region to create a case:

Installation

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EMEA

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Articles

Sort by: Page 1 of 14 | 1 2 3 4 ... 14 | Next
DateTitleAuthorType
18 Dec 2015 InterBase admin.ib deleted after Windows 10 Update
Some users have reported not being able to log in to InterBase after applying the latest Windows 10 Build 1511 Update
Steve Axtell Article
25 Mar 2014 How to use and deploy IBLite and InterBase ToGo Test Deployment serial numbers
Describes how to use the serial numbers included with RAD Studio
Quinn Wildman Article
25 Mar 2014 Error: Unavailable Database
This error means the InterBase Server you are tying to connect to is not running
Quinn Wildman Article
26 Nov 2013 InterBase install A to Z
So, someone told you you need buy InterBase and get it installed and running. However, you know next to nothing about computers. This document is for you. It provides a step by step guide from the very start to the very end. You are probably somewhere in the middle by now, so feel free to jump ahead to where you are. This document is Windows centric, but users on other platforms may find it useful as well.
Quinn Wildman Article
13 Nov 2013 Changing InterBase connection defaults in RAD Studio
If the install of RAD Studio finds an existing InterBase installation, it installs an additional InterBase instance and configures the IDE to use it. This may result in connections to InterBase outside of RAD Studio working, but connections inside of RAD Studio result in the error "unavailable database".
Quinn Wildman Article
15 May 2013 How to install and register without internet acess
To install you need media which can purchased or downloaded. To register, you need to perform a web registratrion on any computer with internet access
Quinn Wildman Article
14 Dec 2012 Error: "InterBase is not licensed", when using Interbase ToGo
Lists possible causes for this error
Quinn Wildman Article
12 Dec 2012 InterBase licensing guidelines for VARs
This document covers guidelines for how an InterBase VAR should license their product
Quinn Wildman Article
18 Oct 2012 Unsuccessful metadata update, STORE RDB$FIELDS failed, STORE RDB$FIELDS failed attempted update during read-only transaction
This error can occur when migrating a security database from older version of InterBase to InterBase XE or later
Quinn Wildman Article
4 Oct 2012 How do I make my old program work with Windows Vista/ Windows 7/ Windows 8 etc
Using these steps, you should be able to get almost any product created before Windows Vista to work in a modern OS
Quinn Wildman Article