Installation and Registration

Embarcadero provides limited technical support for installation and registration of the Developer Tool products, at no charge.

Service Features

  • Questions are answered concerning installation or registration of products during the first 30 days after the initial support request.
  • Our goal is to respond to all cases within 1 working day. However, issues submitted using this service will generally be prioritized behind issues for customers covered by a paid support contract, and a response may not be possible in this timeframe.
  • Questions outside the scope of installation and registration are not supported under this service (e.g. usability, customer-specific application code, debugging, creating examples, etc).
  • If your company is covered by a paid support contract, do not log installation or registration issues using this service. Instead, ensure you are logged into this website and submit a Case in the usual technical support case management area.
  • Once you submit your issue, you will receive a Case number. Please refer to this Case number in any follow-up correspondence.
  • Update Subscription is required for all license transfer and server rehosting requests.

Terms and Conditions

This service is provided subject to Embarcadero Support standard terms and conditions, which are available upon request. Embarcadero reserves the right to advise customers to use Embarcadero's consulting partners or support organization for additional assistance in resolving problems that are not installation or registration questions. Such services would be subject to Embarcadero's then current fees and terms.

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